Refund Policy

At Heeli, we strive to provide high-quality leather jackets and related products. If you are not fully satisfied with your purchase, we are here to help with a smooth and hassle-free refund process.

1. Returns

• Our policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Certain types of products are exempt from being returned, such as custom-made or personalized items.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at  muz@leathertex.co.uk and send your item to: UNIT 5 4A MANORGATE ROAD KINGSTON UPON THAMES KT2 7EL United Kingdom

4. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at muz@leathertex.co.uk.

5. Shipping Returns

• To return your product, you should mail it to: muz@leathertex.co.uk.
• You will be responsible for paying for your own shipping costs for returning your item.

6. Contact Us If you have any questions about our refund policy, feel free to contact us at muz@leathertex.co.uk. Our customer service team will be happy to assist you.